Terms & Conditions
These terms govern the relationship between SOFT COLLECT SRL and clients who have entrusted debt recovery to the company.
1. Operator and Client
Service Provider: SOFT COLLECT SRL, IDNO 1021600014531, address MD-2028, Chișinău, 43 Soseaua Hâncești St., office 302. Client: any individual or legal entity that has entered into a debt recovery agreement.
2. Subject of the Agreement (Mandate)
The Service Provider accepts a mandate to recover commercial debts on behalf of and in the interests of the Client. The mandate is executed in writing (Civil Code art. 1162). The Service Provider acts on the basis of a power of attorney issued by the Client.
3. Recovery Stages
Recovery includes: (a) amicable stage — notification, negotiation, payment demand; (b) judicial stage — filing a lawsuit, court representation; (c) enforcement — through judicial enforcement officers. The Client gives separate consent for each stage.
4. Pricing (Success Fee)
The Service Provider's fee is calculated on a success fee model: 15–25% of the amount actually recovered and received by the Client. No upfront payment. If no recovery is achieved — the Client pays nothing. Alternative models (fixed fee, portfolio acquisition) are available by separate agreement.
5. Expenses
Court fees, judicial enforcement costs, notary services and other official charges are paid by the Client separately and are not included in the success fee. The Service Provider pre-approves all expenses with the Client.
6. Limits of Liability
The Service Provider is responsible for the diligent and lawful execution of the mandate. The Service Provider does not guarantee 100% recovery, as the outcome depends on the debtor's solvency and other objective factors. The Service Provider is not liable for court decisions.
7. Confidentiality
The parties undertake to maintain the confidentiality of all information obtained during the collaboration. Personal data processing is carried out in accordance with Law No. 133/2011.
8. Duration and Termination
The agreement is valid until full performance of obligations or until termination by written notice from either party with 14 days' notice. Upon termination, the Client pays actually incurred expenses and the fee for amounts recovered prior to the termination date.
9. Applicable Law and Dispute Resolution
These terms are governed by the legislation of the Republic of Moldova. Disputes are resolved through negotiation and, failing agreement, in the courts of the Republic of Moldova.
10. Contact
For any questions: info@collect.md, +373 22 10 50 33.